PRIVACY POLICY

1. Introduction

Welcome to Mindful Art Hub (“we,” “our,” “us”).

Mindful Art Hub provides online art classes, mindful creative activities, digital art courses, educational resources, workshops, and related services through our website, https://mindfularthub.com/ (the “Website”).

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use and protect it, when we may share it, and what choices and rights you may have regarding your information.

By using our Website, registering for our classes, purchasing our courses, or communicating with us, you acknowledge that you have read this Privacy Policy.

Where applicable law requires consent for the collection or processing of personal information, we will obtain that consent in the manner required by law.

2. Information We Collect

We may collect the following categories of information when you visit our Website, register for a program, purchase a course, or contact us.

2.1 Personal Information

This may include:

  • Full name.

  • Email address.

  • Mobile number or WhatsApp number.

  • Billing details and billing address, where required.

  • Age or date of birth, where necessary for enrollment or age-related requirements.

  • Parent or guardian contact details when a child enrolls in a class.

  • Information you provide through contact forms, registration forms, surveys, or feedback forms.

2.2 Payment and Transaction Information

When you purchase a digital course, membership, workshop, or online class, we may collect transaction-related information, including:

  • Course or service purchased.

  • Purchase date and order reference.

  • Payment status and transaction reference.

  • Billing information and records required for accounting, tax, refunds, or customer support.

Payments may be processed by third-party payment service providers. We generally do not need to collect or store your complete card number, CVV, banking password, or payment account credentials. Such information should be entered only through the authorized payment provider’s secure interface.

2.3 Course and Learning Information

To provide our educational services, we may collect:

  • Courses or classes you enroll in.

  • Course progress and lesson completion records, where available.

  • Attendance and participation information.

  • Questions, comments, feedback, and support requests.

  • Artwork, photographs, videos, assignments, or other materials you voluntarily submit as part of a class or activity.

We use this information to deliver educational services, support your learning experience, and improve our courses.

2.4 Technical and Usage Information

When you visit our Website, certain information may be collected automatically, depending on the technologies we use. This may include:

  • IP address.

  • Browser type and version.

  • Device and operating system information.

  • Pages visited and links clicked.

  • Referring website or source.

  • Approximate location derived from technical information.

  • Website usage, diagnostic, and security logs.

We use this information to maintain Website functionality, improve performance, understand visitor activity, and help prevent fraudulent or unauthorized access.

3. How We Use Your Information

We may use your personal information for the following purposes:

  1. Account registration: To register you for courses, classes, memberships, workshops, and other services.

  2. Order processing: To process purchases, verify payments, and provide access to purchased digital products.

  3. Course delivery: To deliver online lessons, learning materials, schedules, updates, and course-related communications.

  4. Customer support: To answer questions, resolve technical issues, and respond to requests.

  5. Service improvement: To evaluate course quality, understand user preferences, and improve our Website and learning experience.

  6. Administrative purposes: To maintain enrollment records, transaction records, and other necessary business documentation.

  7. Marketing communications: To send information about new courses, workshops, offers, events, and related educational opportunities where permitted by law and, where required, with your consent.

  8. Website security: To detect, investigate, and help prevent fraud, misuse, security incidents, and unauthorized access.

  9. Legal compliance: To meet applicable legal, tax, accounting, regulatory, and other lawful obligations.

We will seek to collect and use only the information reasonably necessary for the relevant purpose, subject to applicable law.

4. Legal Basis and Consent

We process personal information where permitted by applicable law, including where:

  • You have provided valid consent.

  • Processing is necessary to provide a course or service you have requested.

  • Processing is required to comply with applicable legal obligations.

  • Another lawful basis permitted by applicable law applies.

Where consent is required, you may withdraw it by contacting us using the details provided in this Policy. Withdrawing consent will not affect processing already lawfully carried out before withdrawal.

If you withdraw consent for information necessary to provide a particular service, we may be unable to continue providing that service.

5. Cookies and Similar Technologies

Our Website may use cookies, pixels, tags, and similar technologies to improve functionality and understand Website usage.

These technologies may be used for:

  • Remembering user preferences.

  • Maintaining sessions and supporting Website security.

  • Measuring traffic and Website performance.

  • Understanding the effectiveness of marketing campaigns.

  • Delivering relevant advertisements, where applicable and permitted by law.

Some cookies may be placed by third-party services integrated into our Website.

Where required, we will obtain consent before using non-essential cookies or similar tracking technologies. You may also manage cookies through your browser settings. Disabling certain cookies may affect Website functionality.

6. Marketing and Promotional Communications

If you subscribe to our updates, register for a free resource, enroll in a course, or otherwise consent to receive promotional communications, we may contact you through email, SMS, WhatsApp, or other permitted communication channels.

These communications may include:

  • Course announcements.

  • Art activities and educational resources.

  • Upcoming workshops and live classes.

  • Special offers and promotions.

  • Updates about Mindful Art Hub.

You may opt out of promotional communications at any time by using the unsubscribe link, where available, or by contacting us directly.

Even if you opt out of marketing messages, we may still send essential transactional communications, such as purchase confirmations, course access details, payment updates, and important service notices.

7. Sharing of Personal Information

We do not sell your personal information to third parties as a business practice.

We may share relevant information with the following categories of service providers or other recipients where necessary and lawful:

7.1 Payment Service Providers

Payment providers may process transaction details to complete payments, detect fraud, and meet their legal obligations.

7.2 Website and Technology Providers

We may use hosting providers, website platforms, cloud storage providers, course delivery systems, email services, and technical support providers to operate our Website and deliver our services.

7.3 Communication and Marketing Providers

Where applicable, we may use email marketing platforms, messaging services, customer relationship management systems, analytics providers, or advertising platforms to communicate with users and measure campaign performance.

7.4 Online Learning and Meeting Platforms

We may use third-party platforms to conduct live online classes, webinars, workshops, or student discussions. These platforms may process certain information in accordance with their own privacy policies.

7.5 Legal and Regulatory Authorities

We may disclose information when required by applicable law, a valid legal process, or a lawful request from a competent authority, or where disclosure is otherwise permitted by law to protect rights, safety, or security.

7.6 Business Transfers

If our business is involved in a merger, acquisition, restructuring, or transfer of assets, relevant information may be transferred where legally permitted and subject to appropriate safeguards.

We expect service providers handling personal information on our behalf to use it only for authorized purposes and to apply appropriate security measures, subject to their contractual and legal obligations.

8. Third-Party Websites and Services

Our Website may contain links to external websites, payment gateways, social media platforms, video platforms, or other third-party services.

We do not control the privacy practices of these external services. Their collection and use of personal information are governed by their own terms and privacy policies.

We encourage you to review those policies before sharing personal information with third-party services.

9. Online Classes, Student Artwork, and Recordings

Mindful Art Hub may conduct live online art classes, workshops, demonstrations, or group learning sessions.

Depending on the program and the arrangements disclosed to participants, these activities may involve:

  • Live video or audio participation.

  • Student names or profile information visible to other participants.

  • Artwork or assignments shared for educational feedback.

  • Class recordings for enrolled students or other clearly stated educational purposes.

Where a class or session is recorded, we will provide appropriate notice and obtain consent or other authorization where required by law.

We will not knowingly use a student’s identifiable image, voice, artwork, testimonial, or personal story for public promotional purposes without the necessary permission or other lawful authorization.

You should avoid sharing sensitive personal information during group sessions or in publicly accessible course discussions.

10. Children’s Privacy

Mindful Art Hub may offer art classes or educational activities suitable for children and teenagers.

Where a child is below the applicable age of majority or otherwise requires parental authorization under applicable law, we will obtain verifiable parental or guardian consent before processing the child’s personal information when required.

We aim to collect only the information reasonably necessary to provide the relevant educational service.

We will not knowingly use children’s personal information for targeted advertising or other purposes prohibited by applicable law.

Parents or legal guardians may contact us to request information about a child’s personal information, seek correction, or request deletion, subject to applicable legal requirements and legitimate retention obligations.

If you believe a child has provided personal information without the required authorization, please contact us so that we can review the matter and take appropriate action.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, unless a longer retention period is required or permitted by applicable law.

Retention periods may depend on:

  • The duration of your course or membership.

  • The need to maintain enrollment and purchase records.

  • Legal, tax, accounting, and regulatory requirements.

  • The resolution of disputes or customer support matters.

  • Security, fraud prevention, and legitimate business needs.

When personal information is no longer required, we will take appropriate steps to delete it, anonymize it, or otherwise dispose of it securely, subject to applicable law.

12. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Depending on the services and systems used, these measures may include access controls, secure connections, authentication procedures, backups, and safeguards provided by our technology partners.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. We cannot promise absolute security, but we will take reasonable steps to protect the information entrusted to us.

If a personal data breach occurs, we will take appropriate action and provide notifications to affected individuals or authorities where required by applicable law.

13. International Data Transfers

Some third-party service providers may process or store information on servers located outside India.

Where personal information is transferred internationally, we will take steps required by applicable law and any relevant restrictions or safeguards imposed by competent authorities.

By using a third-party service, you may be subject to the privacy practices and data processing arrangements of that provider.

14. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request information about the personal data we process about you.

  • Request correction or updating of inaccurate or incomplete personal information.

  • Request deletion of personal information where applicable.

  • Withdraw consent for processing that relies on your consent.

  • Raise a grievance or privacy-related complaint.

  • Nominate another individual to exercise your rights where permitted by applicable law.

To exercise your rights, contact us using the details in the Contact Us section below.

We may need to verify your identity before responding to a request. We will respond within the applicable legal timeframe.

Some information may need to be retained where required by law or where another lawful basis for retention applies.

15. Third-Party Analytics and Advertising

We may use analytics or advertising services, such as website traffic measurement tools or advertising platforms, if these are enabled on our Website.

Such services may collect technical information, cookie identifiers, browsing activity, or interactions with our Website, depending on the tools configured and the permissions you have provided.

We use these tools to understand Website performance, improve our services, and measure the effectiveness of advertising.

Where required by applicable law, we will obtain consent before enabling non-essential tracking or advertising technologies. You can manage available privacy and advertising preferences through the relevant tools or settings.

16. Your Responsibilities

You are responsible for providing accurate information when registering for our courses or purchasing our products.

Please do not share your account passwords, course access credentials, payment credentials, or other confidential information with unauthorized individuals.

If you believe your account has been accessed without authorization, please contact us promptly.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, Website features, technology, business practices, or applicable laws.

The revised Policy will be published on this page with an updated “Last Updated” date.

Where required by applicable law, we will provide additional notice or obtain consent before implementing changes that require it.

We encourage you to review this page periodically

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